Who we are: The Doing Business Group (“we”, “us”) operates legacy brands across printing, framing, teachers’ materials and bookbinding.

Compliance: We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For any health‑related information we may incidentally handle (e.g., accessibility or disability notes for custom orders), the Health Records Act 2001 (Vic) may apply.

1. Information we collect

   • Customer contact and account details; order history; payment details (processed via payment gateways — we do not store full card numbers); delivery addresses; communications and support tickets; website analytics; marketing preferences.

2. How we collect

   • Orders placed online or by phone/email; newsletter sign‑ups; cookies and analytics; customer surveys; trade accounts; events.

3. Purposes

   • To take and fulfil orders; provide customer support; manage warranties and returns; personalise and market our products (with consent); prevent fraud; comply with legal obligations.

4. Marketing & spam compliance

   • We only send commercial electronic messages with consent or as otherwise permitted. All messages include a functional unsubscribe. You can opt out at any time.

5. Disclosure

   • To couriers and logistics providers; payment processors; IT/hosting; marketing platforms; professional advisers; regulators as required.

6. Overseas disclosure

   • Some providers may be overseas. We take reasonable steps to ensure APP‑comparable protections.

7. Cookies

   • We use essential and analytics cookies. You can manage cookies via your browser; some features may not work without them.

8. Security & retention

   • We use role‑based access, encryption in transit where practicable, and secure deletion. We retain records as required for tax and warranty purposes.

9. Access & correction

   • You may request access to, or correction of, your personal information.

10. Complaints

• Contact Our office or brand in question. If unresolved, you may contact the OAIC.

11. Changes

• Updates will be posted with the new effective date.